Privacy
Privacy Policy
What this firm collects, what it is used for, and who it is never given to. The short version: your mobile number and your consent to receive text messages are never sold, rented, or shared with anyone for marketing.
Neil Brooks Law Corporation is a criminal defence practice in Victoria, British Columbia. This policy explains what personal information the firm collects through this website and its text messaging service, what it is used for, and who it is and is not given to. It applies to neilbrookslaw.com and to messages the firm sends from its business number.
The firm handles personal information under British Columbia’s Personal Information Protection Act and the confidentiality and privilege obligations imposed on every lawyer by the Law Society of British Columbia. Those professional duties are stricter than this policy, and where they differ, they govern.
What the firm collects
- Contact details you give us. Name, phone number, email address, and anything you type into the consultation form on this site.
- What your matter is about. Whatever you choose to tell us about your situation when you call, write, or book a consultation.
- Mobile number and consent, where you ask to receive appointment and court date reminders by text.
- Ordinary website data. Aggregate page traffic collected by our hosting provider. It is not tied to a name and the firm does not use it to identify anyone.
The firm does not buy personal information about you from anyone, and it does not build profiles of visitors.
Text messages and mobile numbers
The firm sends text messages for one purpose: reminding existing and prospective clients of appointments, court dates, and scheduling changes. It does not send marketing or promotional texts.
Mobile numbers and text messaging consent are never sold, rented, or shared. No mobile information collected for text messaging, and no consent given to receive text messages, is sold, rented, or shared with any third party or affiliate for that party’s own marketing or promotional purposes. This information is disclosed only to the messaging service provider that delivers the message on the firm’s behalf, and only so the message can be sent.
- How consent is given. You provide your mobile number and agree to text reminders on the intake booking form, in the signed retainer agreement, or by telling the firm directly.
- How to stop. Reply STOP to any message and the firm stops texting that number. Reply HELP for assistance, or call (250) 661-1893.
- Frequency. Message frequency varies with what is happening on your file. Message and data rates may apply.
- What we do not send by text. Advice, disclosure, and anything else covered by privilege. Text is for scheduling only.
What the information is used for
- Answering your inquiry and deciding whether the firm can act for you.
- Running the file: scheduling, correspondence, court dates, and reminders.
- Meeting the firm’s obligations under the Legal Profession Act and Law Society rules, including conflict checks and client identification.
- Billing and trust accounting.
Who it is disclosed to
Personal information is disclosed only where it is necessary to act for you or where the law requires it. In practice that means the court and Crown counsel where your matter requires it, experts and agents retained on your file, the firm’s practice management and messaging providers, and no one else. It is not sold, traded, or given to advertisers, data brokers, or referral services.
Solicitor-client privilege
Communications with the firm for the purpose of legal advice are privileged. Privilege belongs to the client, not the lawyer, and the firm does not waive it. Where a request for information conflicts with privilege, the firm asserts privilege. Note that reading this website or sending a message through it does not by itself create a solicitor-client relationship, and information sent before a retainer is signed may not attract the same protection. Do not send details of a pending charge through a web form. Call instead.
Storage, security and retention
File and contact information is held in the firm’s practice management system on servers located in Canada, protected by access controls and encryption in transit. Records are kept for the period required by the Law Society of British Columbia and applicable limitation periods, then destroyed securely. No system is perfectly secure, and email and text are not confidential channels. Anything sensitive should be discussed by phone or in person.
Cookies and website analytics
This site uses no advertising cookies and no third party tracking pixels. The hosting provider collects aggregate traffic counts. Fonts and styling are loaded from public content networks, which receive the ordinary request information any web server receives.
Your choices
- Ask what personal information the firm holds about you, and ask for a correction if it is wrong.
- Withdraw consent to text messages at any time by replying STOP or calling the office.
- Ask that the firm stop contacting you altogether, subject to any obligation the firm has to a court or to the Law Society on an open file.
Contact
Questions about this policy, or a request about your own information, go to Neil Brooks, the firm’s privacy contact.
- Neil Brooks Law Corporation, 1141 Fort Street, Victoria, BC V8V 3K9
- Phone: (250) 661-1893
- Email: neil.brooks@neilbrookslaw.com
If you are not satisfied with the firm’s response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
Last updated 27 August 2026.